Effective DateApril 13, 2026|Last UpdatedApril 13, 2026

Privacy Policy

Welcome to Assistli (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, applications, and services (collectively, the “Services”). By using Assistli, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information.

a) Personal Information

  • Name
  • Email address
  • Account credentials
  • Billing and payment information

b) Usage Data

  • IP address
  • Browser type and device information
  • Pages visited and actions taken within the Services
  • Log data (timestamps, interactions, etc.)

c) Customer Data (Your Data)

When you use Assistli, you may upload, connect, or submit content such as:

  • Documents and files
  • Website links
  • Text content and policies
  • E-commerce data (e.g., products and orders via integrations like Shopify)

This data is processed to provide AI-powered assistant functionality.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our Services
  • Build and improve AI assistants based on your data
  • Process transactions and manage billing
  • Monitor usage and performance
  • Improve product features and user experience
  • Communicate updates, support, and service-related notifications

3. AI & Data Processing

Assistli uses AI models to process and respond based on your uploaded or connected data.

  • Your data is used only to provide responses within your assistants and configured workflows.
  • We do not use your private Customer Data to train public AI models.
  • Data processing may involve trusted third-party providers (for hosting, analytics, and AI processing) under strict agreements.

4. Integrations

If you connect third-party services (e.g., Shopify, APIs, and webhooks):

  • We access only the data necessary to provide functionality
  • Data usage is limited to your configured use cases
  • You can revoke access at any time

5. Data Sharing & Disclosure

We do not sell your personal data. We may share data only in the following cases:

  • With trusted service providers (e.g., hosting, analytics, AI processing)
  • To comply with legal obligations
  • To protect rights, security, and prevent fraud

All third parties are required to maintain confidentiality and security.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (and at rest where applicable), access controls, authentication, and monitoring. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data as long as your account is active, as needed to provide the Services, and as required by legal or compliance obligations. You may request deletion of your data at any time.

8. International Data Transfers

Your data may be processed and stored in different countries. By using our Services, you consent to such transfers in compliance with applicable laws.

9. Your Rights

Depending on your location, you may have rights to access your personal data, correct inaccurate information, request deletion, object to or restrict processing, and request data portability.

To exercise your rights, contact us via our Contact page.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze usage, and maintain sessions and authentication. You can control cookies through your browser settings.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, contact us via our Contact page.